| Meridianbet.ke responsible gaming principles |
| Meridianbet.ke strives to create a responsible and humble gaming environment for each and everyone playing at Meridianbet.ke. To most people gaming is socially enjoyable and a harmless source of entertainment. Meridianbet.ke wants to provide world’s safest and most innovating gaming platform for adults. Every user can play within their financial means and receive best possible service. But, sometimes it just becomes too much and a small number of players just can't say no to that extra spin on the slots or that extra bet. |
| Responsible gaming at Meridianbet.ke is based on three principles: |
| Security of the Player |
| We take responsibility for the security of our players. Protection of players is based on exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing. Fairness and the random nature of the products offered are monitored closely by independent authorities. Marketing communication is also geared towards player protection: a fair gaming product only promises what it can deliver. |
| Security of the Game |
| Online monitoring at Meridianbet.ke as well as the experience of our employees ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game. |
| Protection against gaming addiction |
| Betting should be considered as a fun way to spend time, not as a way to make money. Participation in bets and games of chance can lead to problems for a small group of customers. |
| In order to offer customers the best possible support all user contact which is related to responsible gaming is dealt by a dedicated support team within the customer support department. This team works together with clients and provides recommendations for customers on the extent to which is possible for them to play responsibly. In cases which can be traced back to gaming addiction further participation in the gaming line up is prohibited. The customer then receives support and advice on how to find professional assistance in the area. |
| Protection of minors |
| Meridianbet.ke excludes minors (persons under the age of 18) from participation in online gaming. Confirmation of having reached the age of majority and date of birth is therefore a mandatory procedure following the registration. Further copies of photographic identification may also be required when customers make their first withdrawal. Meridianbet.ke takes its responsibility for preventing minors from taking part in gaming seriously. |
| Parents are advised to keep their access details safe at all times (user ID, password and your question and answer combination). |
| Also we recommend that you install software that enables you to block and filter web traffic in order to prevent minors from reaching betting and gambling web sites. |
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| In order to offer the best-possible protection of minors, we also rely on the support of parents and carers. Please keep your access details safe at all times (user ID, password and your question and answer combination). |
| Recognizing problematic behavior in gaming |
| In case you have any doubt regarding your behavior and self imposed limits, you can go to Gamcare and start Self Assessment tool to see whether you should seek formal evaluation of your gambling behavior. |
| Get Advice / Problem Recognition |
| Prevention of problems in gaming |
| Here are our recommendations of principles to follow so that you can enjoy gaming responsibly: |
- Gaming is for fun, not a way of earning money.
- Make sure you play only when relaxed and concentrated.
- Take regular breaks.
- Decide your monthly gaming stake in advance. Independently of our standard deposit limits, you may set a lower amount as your own personal limit.
- Do not increase the maximum limit which you have decided for yourself.
- Before you start playing, decide the winning amount at which you will end the game.
- Decide beforehand how high your losses can be.
- Never play under the influence of alcohol or other substances.
- Never play when depressed.
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| Self exclusion and player protection |
| Meridianbet.ke offers its users various self-protection measures to ensure responsible gaming enjoyment. We encourage our customers to use these self-limit tools. Self-protection measures requested are taken seriously and are valid for the agreed period of time. |
| Personal limit: In addition, Meridianbet.ke offers all of its customers the opportunity to reduce their deposit limit to an amount which is below the standard limit. Meridianbet.ke will only process requests to increase personal deposit limits after 24 hours at the earliest; requests to reduce limits will be implemented immediately. |
| Deposit Limit |
- 24 Hour Deposit Limit - You decide what is the limit of the funds you can deposit within 24 hours.
- Weekly Deposit Limit - You decide what is the limit of the funds you can deposit within one week.
- Montly Deposit Limit - You decide what is the limit of the funds you can deposit within one month.
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| Bet Limit |
- 24 Hour Bet Limit - You decide what is the limit of the funds you can bet within 24 hours.
- Weekly Bet Limit - You decide what is the limit of the funds you can bet within one week.
- Monthly Bet Limit - You decide what is the limit of the funds you can bet within one month.
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| Loss Limit |
- 24 Hour Loss Limit - You decide what is the limit of the funds you can lose within 24 hours.
- Weekly Loss Limit - You decide what is the limit of the funds you can lose within one week.
- Monthly Loss Limit - You decide what is the limit of the funds you can lose within one month.
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| Loss and Bet limits are checked every time you log on the website. If your losses or bets are above the limit, you will not be able to place a bet until the time period limit applied to is over. |
| During this time, you can withdraw funds and access the website. |
| Self-exclusion : Meridianbet.ke users are able to exclude themselves from further participation in the gaming line-up or make a request by e-mail. Users can exclude themselves from the gaming line-up from one day up to 5 years or indefinitely. |
| For UK residents, the following exclusion rules apply: |
| The self-exclusion can be for a minumum period of 6 months with the possibility of extension of up to 5 years. |
| We would like to inform you that your closure/self-exclusion will only come into effect at the point you receive confirmation from our Customer Support team that your account is now closed/self-excluded. |
| Meridianbet.ke shall not be liable for any losses towards either party before the closure takes place or the self-exclusion period comes into effect. |
| Any unsettled bets with Meridianbet.ke will be settled on the result of the event. |
| You should also consider installing software that blocks access to internet gambling websites. For further information please click here. |
| Reality check |
| Set yourself a time limit before you start gambling and stick to it by setting an alarm. We strongly advise that you keep your device clock enabled whilst gambling so you can easily refer to it. This is the way to remind yourself how long you have been on line. Another way may be to utilize an online stopwatch or a timer to give an indicator when a certain time period has elapsed. |
| Player protection |
| Advice for recognizing problematic behavior: |
| Problematic behavior in gaming is defined as behavior that damages the existence, work or financial situation of an individual or a family. Long-term gambling is certainly not acceptable as an individual’s personal situation and could have a negative overall impact on a person’s well-being. |
| The most dangerous overall impact is the psychological disorder of pathological gaming. This condition has to be treated seriously. Prolonged intervals of betting and gaming can lead to addiction problems. |
| How to recognize problematic behavior? |
| We would like to present certain parameters that can be warning signs or signals that can be considered as indicative for addiction problems or problematic behavior: |
- The player is heavily involved in games of chance. His thoughts constantly turn to gaming.
- The stakes wagered become higher and higher.
- Attempts to control/give up gaming are unsuccessful.
- The player becomes irritated and frustrated after attempting to reduce the extent of gaming.
- Gaming serves as a means of getting away from problems or unpleasant feelings.
- The player is trying to regain losses.
- The player lies about his gaming behavior.
- The player acts illegally.
- The player damages or loses other relationships or his job.
- The player relies on others to give him money.
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| Verification |
| If account verification cannot be completed within 72 hours of applying to register a gambling account and depositing money, the customer account will be frozen, meaning that customer will be unable to use it to gamble until the account has been verified. |
| Contact |
| Are you concerned about your gaming habits? Are you on your way of becoming an addict? We have put together an extensive list of organizations you can contact to discuss any compulsive or problem behavior related to gambling. |
| These are a number of institutions that offer professional assistance internationally: |
- UK Gamcare, 0845 6000 133 Gamblers Anonymous, 08700 50 88 80 Sheffield, 0114 262 0026 Manchester, 0161 976 5000 Birmingham, 0121 233 1335 Glasgow, 08700 50 88 81 Belfast, 028 7135 1329
- Sweden Spelinstitutet, 020 81 91 00 Slutaspela.nu
- Denmark Ludomani, 27 22 20 50
- Finland Gambling in Finland, 0203 10010 Gamblers Anonymous
- Germany Anonyme Spieler, 040 209 90 09 GamAnon, 040 209 90 09
- Holland Stichting AGOG Nederland, 0900 2177721 Chinees Gambling Helpline, 030 297 11 33
- France Adictel, 0805 02 00 00
- Belgium Rodin Foundation, (0032-2) 738 10 49
- Canada Youth Gambling International Nova Scotia Problem Gambling Helpline, 1-902-5643-645 British Colombia Problem Gambling Helpline, 1-888-795-6111 Ontario Problem Gambling Helpline, 1-888-230-3505 Gambling Helpline, 1-800-668-6868 Alberta Problem Gambling Hotline, 1-866-332-2322
- Australia Problem Gambling Services: New South Wales, 1-800-633-635; TTY 1-800-633-649 Problem Gambling Services: Queensland, 1-800-222-050 Problem Gambling Services: South Australia, 1-800-060-757 Problem Gambling Services: Tasmania, 1-800-000-973 Problem Gambling Services: Victoria, 1-800-156-789 Problem Gambling Services: Western Australia, 1-800-622-112
- New Zealand Main gambling Helpline, 0800-654-655 Maori Gambling, 0800-654-656 Gambling Debt Problems, 0800-654-658 In Ya Face, Youth Gambling Helpline, 0800-654-659
- South Africa National Gamingboard of South Africa, 0800-006-008
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| Please contact us directly if you have any questions relating to our activities. Our Support team is at your disposal at any time and can be contacted by e-mail:info@meridianbet.ke |
